Exchanges and Cancellations

We recognize that the uncertainties of life can sometimes derail our participants’ plans. If you are unable to attend a training course or workshop you have paid for, we would be happy to help you transfer your registration to another scheduled offering or to another participant. If you feel you need to cancel your registration for any paid event, our policies are as follows:

CategoryExampleRefund requested 30 days or more in advance of eventRefund requested 14 – 29 days in advance of eventRefund requested 0 – 13 days in advance of event
Training Courses and Touchpoints TrainingsTouchpoints Training, Addressing Behaviors that Challenge100% refund50% refund0% refund
Workshops – recordedNavigating Challenging ConversationsNo refund – recording providedNo refund – recording providedNo refund – recording provided
Workshops – not recordedDevelopment is a Journey, Strengths-based Leadership100% refund50% refund0% refund
National ConveningsSUD Summit, National Forum100% refund100% refund0% refund
Newborn Behavior TrainingsNBONBAS100% refund50% refund0% refund

In any circumstance, we cannot offer a refund after an event has already taken place. For questions or concerns, please reach out to us at [email protected].

Shopping Cart