We recognize that the uncertainties of life can sometimes derail our participants’ plans. If you are unable to attend a training course or workshop you have paid for, we would be happy to help you transfer your registration to another scheduled offering or to another participant. If you feel you need to cancel your registration for any paid event, our policies are as follows:
| Category | Example | Refund requested 30 days or more in advance of event | Refund requested 14 – 29 days in advance of event | Refund requested 0 – 13 days in advance of event |
| Training Courses and Touchpoints Trainings | Touchpoints Training, Addressing Behaviors that Challenge | 100% refund | 50% refund | 0% refund |
| Workshops – recorded | Navigating Challenging Conversations | No refund – recording provided | No refund – recording provided | No refund – recording provided |
| Workshops – not recorded | Development is a Journey, Strengths-based Leadership | 100% refund | 50% refund | 0% refund |
| National Convenings | SUD Summit, National Forum | 100% refund | 100% refund | 0% refund |
| Newborn Behavior Trainings | NBONBAS | 100% refund | 50% refund | 0% refund |
In any circumstance, we cannot offer a refund after an event has already taken place. For questions or concerns, please reach out to us at [email protected].